FAQ
1.About The Product
Q: For which occasions are your lighting products suitable?
A: Our lighting products are suitable for commercial venues, theme parks, festivals, weddings, private parties, and various other occasions.
Q: What is the waterproof rating of the lighting products? Can they be used outdoors?
A: Our lighting products have a waterproof rating of IP65, making them fully suitable for outdoor use.
Q: How long is the lifespan of the lighting products?
A: Our lighting products are made from high-quality materials and can last over 5 years under normal usage conditions.
Q: Do you offer custom lighting services?
A: Yes, we offer personalized customization services, including design, color, and size.
Q: Are the lighting products environmentally friendly?
A: Yes, our products meet environmental standards and have certifications such as ISO9001.
Q: Do the lighting products comply with North American and European safety standards?
A: Our products have passed CE and UL certifications, fully complying with the safety standards of the North American and European markets.
2.About Purchasing
Q: How can I get a price quote for the products?
A: You can contact us via the website or fill out a form to get a product quote.
Q: Is there a minimum order quantity required?
A: The minimum order quantity varies depending on the product type. Please contact our sales team for details. Custom orders start at one unit.
Q: What payment methods do you accept?
A: We accept bank transfers, credit cards, and other common international payment methods.
3.About Shipping And Installation
Q: What payment methods do you accept?
A: Yes, we provide international shipping services and can assist with logistics arrangements.
Q: How can I reduce shipping costs?
A: Our lighting products are designed with foldable packaging to reduce shipping volume and costs.
Q: Is insurance provided during transportation?
A: Yes, we can arrange shipping insurance for your goods.
Q: Are the lighting products easy to install? Are installation guides provided?
A: Our lighting products are easy to install and come with detailed installation guides. We also offer on-site installation support if needed.
Q: Do you provide installation services?
A: Based on customer needs, we can dispatch a professional team to provide installation services.
4.About After-Sales Service
Q: What is the warranty period for the lighting products?
A: Our lighting products come with a 1-2 year warranty, depending on the product type.
