{"id":34,"date":"2025-12-09T06:53:59","date_gmt":"2025-12-09T06:53:59","guid":{"rendered":"https:\/\/hyclight.com\/?page_id=34"},"modified":"2026-05-23T09:21:00","modified_gmt":"2026-05-23T09:21:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/hyclight.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34\" class=\"elementor elementor-34\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6ea9e e-flex e-con-boxed e-con e-parent\" data-id=\"bf6ea9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd4adc elementor-widget elementor-widget-html\" data-id=\"fdd4adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  .hyc-warranty-page {\r\n    --hyc-orange: #E2820A;\r\n    --hyc-orange-dark: #b76506;\r\n    --hyc-black: #181818;\r\n    --hyc-text: #333;\r\n    --hyc-muted: #666;\r\n    --hyc-bg: #fffaf3;\r\n    --hyc-border: #f0dfc8;\r\n    --hyc-card: #ffffff;\r\n    font-family: Arial, Helvetica, sans-serif;\r\n    color: var(--hyc-text);\r\n    font-size: 18px;\r\n    line-height: 1.72;\r\n    background: #fff;\r\n  }\r\n\r\n  .hyc-warranty-page * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .hyc-warranty-wrap {\r\n    max-width: 1400px;\r\n    margin: 0 auto;\r\n    padding: 70px 24px;\r\n  }\r\n\r\n  .hyc-warranty-hero {\r\n    position: relative;\r\n    overflow: hidden;\r\n    border-radius: 28px;\r\n    padding: 70px 58px;\r\n    background:\r\n      linear-gradient(120deg, rgba(226,130,10,0.94), rgba(38,26,12,0.96)),\r\n      radial-gradient(circle at top right, rgba(255,255,255,0.28), transparent 36%);\r\n    color: #fff;\r\n    box-shadow: 0 22px 60px rgba(226,130,10,0.28);\r\n  }\r\n\r\n  .hyc-warranty-hero::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    top: -80%;\r\n    left: -40%;\r\n    width: 42%;\r\n    height: 260%;\r\n    background: linear-gradient(90deg, transparent, rgba(255,255,255,0.28), transparent);\r\n    transform: rotate(18deg);\r\n    animation: hycWarrantyLight 5.8s ease-in-out infinite;\r\n    pointer-events: none;\r\n  }\r\n\r\n  @keyframes hycWarrantyLight {\r\n    0% { left: -50%; opacity: 0; }\r\n    35% { opacity: 1; }\r\n    70% { left: 115%; opacity: 0; }\r\n    100% { left: 115%; opacity: 0; }\r\n  }\r\n\r\n  .hyc-warranty-kicker {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 10px;\r\n    padding: 9px 16px;\r\n    border-radius: 999px;\r\n    background: rgba(255,255,255,0.16);\r\n    border: 1px solid rgba(255,255,255,0.28);\r\n    font-size: 15px;\r\n    font-weight: 700;\r\n    letter-spacing: .04em;\r\n    text-transform: uppercase;\r\n    margin-bottom: 22px;\r\n  }\r\n\r\n  .hyc-warranty-kicker::before {\r\n    content: \"\";\r\n    width: 9px;\r\n    height: 9px;\r\n    border-radius: 50%;\r\n    background: #fff;\r\n    box-shadow: 0 0 18px rgba(255,255,255,0.9);\r\n  }\r\n\r\n  .hyc-warranty-hero h2 {\r\n    margin: 0 0 22px;\r\n    font-size: 46px;\r\n    line-height: 1.15;\r\n    color: #fff;\r\n    font-weight: 800;\r\n    letter-spacing: -0.02em;\r\n  }\r\n\r\n  .hyc-warranty-hero p {\r\n    max-width: 1060px;\r\n    margin: 0 0 16px;\r\n    color: rgba(255,255,255,0.94);\r\n  }\r\n\r\n  .hyc-support-strip {\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 18px;\r\n    margin-top: 32px;\r\n  }\r\n\r\n  .hyc-support-item {\r\n    padding: 20px 18px;\r\n    border-radius: 18px;\r\n    background: rgba(255,255,255,0.13);\r\n    border: 1px solid rgba(255,255,255,0.22);\r\n    backdrop-filter: blur(8px);\r\n  }\r\n\r\n  .hyc-support-num {\r\n    display: block;\r\n    font-size: 26px;\r\n    font-weight: 800;\r\n    color: #fff;\r\n    margin-bottom: 5px;\r\n  }\r\n\r\n  .hyc-support-text {\r\n    display: block;\r\n    color: rgba(255,255,255,0.88);\r\n    font-size: 15px;\r\n    line-height: 1.45;\r\n  }\r\n\r\n  .hyc-section-title {\r\n    margin: 72px 0 26px;\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 16px;\r\n  }\r\n\r\n  .hyc-section-title span {\r\n    width: 46px;\r\n    height: 46px;\r\n    flex: 0 0 46px;\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    border-radius: 14px;\r\n    background: var(--hyc-orange);\r\n    color: #fff;\r\n    font-weight: 800;\r\n    box-shadow: 0 12px 26px rgba(226,130,10,0.25);\r\n  }\r\n\r\n  .hyc-section-title h2 {\r\n    margin: 0;\r\n    color: var(--hyc-black);\r\n    font-size: 34px;\r\n    line-height: 1.22;\r\n    font-weight: 800;\r\n  }\r\n\r\n  .hyc-intro-panel {\r\n    display: grid;\r\n    grid-template-columns: 1.1fr 0.9fr;\r\n    gap: 28px;\r\n    margin-top: 34px;\r\n  }\r\n\r\n  .hyc-intro-card,\r\n  .hyc-check-card {\r\n    background: var(--hyc-card);\r\n    border: 1px solid var(--hyc-border);\r\n    border-radius: 24px;\r\n    padding: 34px;\r\n    box-shadow: 0 16px 45px rgba(26,26,26,0.07);\r\n  }\r\n\r\n  .hyc-intro-card {\r\n    border-top: 5px solid var(--hyc-orange);\r\n  }\r\n\r\n  .hyc-intro-card p {\r\n    margin: 0 0 18px;\r\n  }\r\n\r\n  .hyc-intro-card p:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  .hyc-check-card {\r\n    background:\r\n      linear-gradient(180deg, #fff, #fffaf3);\r\n  }\r\n\r\n  .hyc-check-card h3 {\r\n    margin: 0 0 18px;\r\n    font-size: 24px;\r\n    color: var(--hyc-black);\r\n  }\r\n\r\n  .hyc-check-list {\r\n    list-style: none;\r\n    padding: 0;\r\n    margin: 0;\r\n  }\r\n\r\n  .hyc-check-list li {\r\n    position: relative;\r\n    padding-left: 28px;\r\n    margin-bottom: 13px;\r\n    color: var(--hyc-text);\r\n  }\r\n\r\n  .hyc-check-list li::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    left: 0;\r\n    top: 13px;\r\n    width: 9px;\r\n    height: 9px;\r\n    border-radius: 50%;\r\n    background: var(--hyc-orange);\r\n    box-shadow: 0 0 0 5px rgba(226,130,10,0.12);\r\n  }\r\n\r\n  .hyc-faq-grid {\r\n    display: grid;\r\n    grid-template-columns: 1fr;\r\n    gap: 22px;\r\n  }\r\n\r\n  .hyc-faq-card {\r\n    position: relative;\r\n    overflow: hidden;\r\n    display: grid;\r\n    grid-template-columns: 82px 1fr;\r\n    gap: 24px;\r\n    padding: 30px;\r\n    border-radius: 24px;\r\n    background: #fff;\r\n    border: 1px solid var(--hyc-border);\r\n    box-shadow: 0 12px 36px rgba(20,20,20,0.06);\r\n    transition: transform .25s ease, box-shadow .25s ease, border-color .25s ease;\r\n  }\r\n\r\n  .hyc-faq-card::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    top: 0;\r\n    left: 0;\r\n    width: 6px;\r\n    height: 100%;\r\n    background: var(--hyc-orange);\r\n    opacity: .95;\r\n  }\r\n\r\n  .hyc-faq-card:hover {\r\n    transform: translateY(-4px);\r\n    border-color: rgba(226,130,10,0.45);\r\n    box-shadow: 0 18px 52px rgba(226,130,10,0.14);\r\n  }\r\n\r\n  .hyc-faq-no {\r\n    width: 64px;\r\n    height: 64px;\r\n    border-radius: 20px;\r\n    background: rgba(226,130,10,0.1);\r\n    color: var(--hyc-orange);\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    font-size: 23px;\r\n    font-weight: 800;\r\n    border: 1px solid rgba(226,130,10,0.22);\r\n  }\r\n\r\n  .hyc-faq-content h3 {\r\n    margin: 0 0 14px;\r\n    font-size: 24px;\r\n    line-height: 1.35;\r\n    color: var(--hyc-black);\r\n  }\r\n\r\n  .hyc-faq-content p {\r\n    margin: 0 0 14px;\r\n  }\r\n\r\n  .hyc-faq-content p:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  .hyc-faq-content ul {\r\n    margin: 12px 0 18px;\r\n    padding: 0;\r\n    list-style: none;\r\n  }\r\n\r\n  .hyc-faq-content li {\r\n    position: relative;\r\n    margin-bottom: 10px;\r\n    padding-left: 25px;\r\n  }\r\n\r\n  .hyc-faq-content li::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    left: 0;\r\n    top: 13px;\r\n    width: 7px;\r\n    height: 7px;\r\n    border-radius: 50%;\r\n    background: var(--hyc-orange);\r\n  }\r\n\r\n  .hyc-notice-box {\r\n    margin-top: 48px;\r\n    padding: 38px;\r\n    border-radius: 26px;\r\n    background:\r\n      linear-gradient(135deg, rgba(226,130,10,0.12), rgba(226,130,10,0.04)),\r\n      #fff;\r\n    border: 1px solid rgba(226,130,10,0.28);\r\n    box-shadow: 0 18px 48px rgba(226,130,10,0.1);\r\n  }\r\n\r\n  .hyc-notice-box h2 {\r\n    margin: 0 0 16px;\r\n    font-size: 30px;\r\n    color: var(--hyc-black);\r\n  }\r\n\r\n  .hyc-notice-box p {\r\n    margin: 0 0 14px;\r\n  }\r\n\r\n  .hyc-notice-box p:last-child {\r\n    margin-bottom: 0;\r\n  }\r\n\r\n  @media (max-width: 1024px) {\r\n    .hyc-warranty-wrap {\r\n      padding: 52px 20px;\r\n    }\r\n\r\n    .hyc-warranty-hero {\r\n      padding: 52px 34px;\r\n    }\r\n\r\n    .hyc-warranty-hero h2 {\r\n      font-size: 38px;\r\n    }\r\n\r\n    .hyc-support-strip {\r\n      grid-template-columns: repeat(2, 1fr);\r\n    }\r\n\r\n    .hyc-intro-panel {\r\n      grid-template-columns: 1fr;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    .hyc-warranty-page {\r\n      font-size: 13px;\r\n      line-height: 1.65;\r\n    }\r\n\r\n    .hyc-warranty-wrap {\r\n      padding: 34px 14px;\r\n    }\r\n\r\n    .hyc-warranty-hero {\r\n      border-radius: 20px;\r\n      padding: 36px 22px;\r\n    }\r\n\r\n    .hyc-warranty-kicker {\r\n      font-size: 12px;\r\n      padding: 7px 12px;\r\n    }\r\n\r\n    .hyc-warranty-hero h2 {\r\n      font-size: 28px;\r\n      line-height: 1.22;\r\n    }\r\n\r\n    .hyc-support-strip {\r\n      grid-template-columns: 1fr 1fr;\r\n      gap: 12px;\r\n    }\r\n\r\n    .hyc-support-item {\r\n      padding: 15px 12px;\r\n      border-radius: 14px;\r\n    }\r\n\r\n    .hyc-support-num {\r\n      font-size: 20px;\r\n    }\r\n\r\n    .hyc-support-text {\r\n      font-size: 12px;\r\n    }\r\n\r\n    .hyc-section-title {\r\n      margin: 46px 0 18px;\r\n      gap: 12px;\r\n    }\r\n\r\n    .hyc-section-title span {\r\n      width: 38px;\r\n      height: 38px;\r\n      flex: 0 0 38px;\r\n      border-radius: 12px;\r\n      font-size: 14px;\r\n    }\r\n\r\n    .hyc-section-title h2 {\r\n      font-size: 24px;\r\n    }\r\n\r\n    .hyc-intro-card,\r\n    .hyc-check-card {\r\n      padding: 22px;\r\n      border-radius: 18px;\r\n    }\r\n\r\n    .hyc-check-card h3 {\r\n      font-size: 19px;\r\n    }\r\n\r\n    .hyc-faq-card {\r\n      grid-template-columns: 1fr;\r\n      gap: 12px;\r\n      padding: 24px 20px;\r\n      border-radius: 18px;\r\n    }\r\n\r\n    .hyc-faq-no {\r\n      width: 48px;\r\n      height: 48px;\r\n      border-radius: 15px;\r\n      font-size: 18px;\r\n    }\r\n\r\n    .hyc-faq-content h3 {\r\n      font-size: 19px;\r\n    }\r\n\r\n    .hyc-check-list li::before,\r\n    .hyc-faq-content li::before {\r\n      top: 9px;\r\n    }\r\n\r\n    .hyc-notice-box {\r\n      padding: 24px;\r\n      border-radius: 20px;\r\n    }\r\n\r\n    .hyc-notice-box h2 {\r\n      font-size: 22px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<section class=\"hyc-warranty-page\">\r\n  <div class=\"hyc-warranty-wrap\">\r\n\r\n    <div class=\"hyc-warranty-hero\">\r\n      <div class=\"hyc-warranty-kicker\">Commercial Holiday Lighting Support<\/div>\r\n      <h2>Warranty & After-Sales Support<\/h2>\r\n\r\n      <p>At HYC Lighting, we understand that commercial Christmas decorations, large outdoor light sculptures, Christmas trees, street pole motif lights, and custom holiday display projects are more than ordinary products. They are often part of an important seasonal event, commercial display, public space decoration, or city holiday project.<\/p>\r\n\r\n      <p>That is why our after-sales support is not just a simple \u201c1-year warranty\u201d statement. From pre-shipment testing and protective packaging to installation guidance, replacement parts, technical support, and shipping damage assistance, we aim to provide clear and practical support for our customers.<\/p>\r\n\r\n      <div class=\"hyc-support-strip\">\r\n        <div class=\"hyc-support-item\">\r\n          <span class=\"hyc-support-num\">1-Year<\/span>\r\n          <span class=\"hyc-support-text\">Limited warranty for manufacturing defects under normal use<\/span>\r\n        <\/div>\r\n        <div class=\"hyc-support-item\">\r\n          <span class=\"hyc-support-num\">24\u201348h<\/span>\r\n          <span class=\"hyc-support-text\">Business day response for after-sales requests<\/span>\r\n        <\/div>\r\n        <div class=\"hyc-support-item\">\r\n          <span class=\"hyc-support-num\">Parts<\/span>\r\n          <span class=\"hyc-support-text\">LED strings, power supplies, controllers, cables and fittings<\/span>\r\n        <\/div>\r\n        <div class=\"hyc-support-item\">\r\n          <span class=\"hyc-support-num\">Project<\/span>\r\n          <span class=\"hyc-support-text\">Support for large commercial holiday display projects<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"hyc-intro-panel\">\r\n      <div class=\"hyc-intro-card\">\r\n        <p>Before shipment, our products are checked for lighting performance, wiring, structure, accessories, and packaging. For customized projects, we can also provide photos or videos before shipment when needed, so customers can review the product condition before delivery.<\/p>\r\n\r\n        <p>If any issue occurs during shipping, installation, or use, our team will help check the situation and provide a practical solution, such as replacement parts, repair guidance, remote technical support, or assistance with a shipping damage claim.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-check-card\">\r\n        <h3>Support Focus<\/h3>\r\n        <ul class=\"hyc-check-list\">\r\n          <li>Pre-shipment testing and protective packaging<\/li>\r\n          <li>Installation guidance and remote technical support<\/li>\r\n          <li>Replacement parts and repair suggestions<\/li>\r\n          <li>Shipping damage assistance and claim documentation<\/li>\r\n          <li>Maintenance suggestions for seasonal commercial projects<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"hyc-section-title\">\r\n      <span>FAQ<\/span>\r\n      <h2>Frequently Asked Questions<\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"hyc-faq-grid\">\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">01<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What does the 1-year warranty cover?<\/h3>\r\n          <p>Our 1-year limited warranty covers manufacturing defects under normal use.<\/p>\r\n          <p>This may include issues such as LED light failure, power supply or controller problems, wiring connection defects, or structural issues caused by production quality.<\/p>\r\n          <p>Depending on the actual situation, our support may include repair guidance, remote technical support, replacement parts, or further after-sales solutions.<\/p>\r\n          <p>For large commercial decorations, returning the whole product is usually not necessary. In many cases, replacing LED strings, power supplies, controllers, cables, or other local parts can solve the issue more quickly and cost-effectively.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">02<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What is included in the warranty?<\/h3>\r\n          <p>The warranty mainly applies to problems caused by manufacturing defects under normal use.<\/p>\r\n          <p>Typical warranty coverage may include:<\/p>\r\n          <ul>\r\n            <li>LED light strings that fail under normal use;<\/li>\r\n            <li>Power supplies, transformers, or controllers with quality issues;<\/li>\r\n            <li>Wiring or connector problems caused by production defects;<\/li>\r\n            <li>Structural defects caused by manufacturing quality;<\/li>\r\n            <li>Assembly or workmanship issues confirmed before shipment.<\/li>\r\n          <\/ul>\r\n          <p>If you notice a problem after receiving the product, please contact us as soon as possible with clear photos, videos, and order information. Our team will review the case and provide the most suitable solution.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">03<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What is not covered by the warranty?<\/h3>\r\n          <p>To avoid misunderstanding, the following situations are usually not covered by the free warranty:<\/p>\r\n          <ul>\r\n            <li>Damage caused by incorrect installation;<\/li>\r\n            <li>Damage caused by improper use or failure to follow installation instructions;<\/li>\r\n            <li>Human damage, impact, mishandling, or improper operation;<\/li>\r\n            <li>Unauthorized modification or repair by the customer or a third party;<\/li>\r\n            <li>Damage caused by extreme weather beyond the product\u2019s design rating;<\/li>\r\n            <li>Electrical damage caused by incorrect voltage connection;<\/li>\r\n            <li>Normal aging, fading, wear, or long-term exposure;<\/li>\r\n            <li>Structural damage caused by insufficient fixing, support, or maintenance;<\/li>\r\n            <li>Damage caused by improper handling or storage after delivery.<\/li>\r\n          <\/ul>\r\n          <p>If the issue is outside the free warranty scope, we can still provide paid replacement parts, repair suggestions, and technical guidance to help reduce your maintenance cost.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">04<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What should I do if my product arrives damaged?<\/h3>\r\n          <p>If your product arrives damaged, please inspect the packaging and product condition as soon as possible after delivery.<\/p>\r\n          <p>If you find broken packaging, bent structure, damaged parts, lighting failure, or other visible issues, please contact us within 7 days after receiving the goods.<\/p>\r\n          <p>Please provide the following information if possible:<\/p>\r\n          <ul>\r\n            <li>Photos of the outer packaging;<\/li>\r\n            <li>Photos of the damaged area;<\/li>\r\n            <li>Photos of the whole product;<\/li>\r\n            <li>Photos of the shipping label or tracking information;<\/li>\r\n            <li>Unboxing video or on-site video;<\/li>\r\n            <li>Order number or project name.<\/li>\r\n          <\/ul>\r\n          <p>Please do not discard the packaging before the issue is confirmed. Shipping damage claims usually require clear photos, videos, and packaging evidence.<\/p>\r\n          <p>After reviewing the case, we will help evaluate the damage and provide a practical solution, such as replacement parts, repair guidance, or assistance with shipping claim documents.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">05<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Do you help with shipping damage claims?<\/h3>\r\n          <p>Yes. If the damage appears to be related to transportation, we will help review the situation and provide necessary documents or supporting information for the shipping damage claim.<\/p>\r\n          <p>However, shipping damage must be reported quickly and supported with clear evidence. Photos of the damaged product, outer packaging, shipping label, and delivery condition are very important.<\/p>\r\n          <p>We recommend checking the goods immediately after delivery, especially for large commercial decorations and custom-made products.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">06<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>If only part of the lights stop working, do I need to return the whole product?<\/h3>\r\n          <p>In most cases, no.<\/p>\r\n          <p>Many of our commercial holiday decorations are designed with replaceable parts, such as LED light strings, power supplies, controllers, cables, connectors, and mounting accessories.<\/p>\r\n          <p>If only part of the product is not working, please send us photos or videos showing the problem area. Our team will help identify the possible cause and confirm which replacement parts may be needed.<\/p>\r\n          <p>This is usually a faster and more practical solution than returning the whole product, especially for large Christmas trees, light sculptures, street pole motif lights, walk-through displays, arch lights, and custom holiday installations.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">07<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Do you provide replacement parts?<\/h3>\r\n          <p>Yes. We can provide replacement parts support.<\/p>\r\n          <p>Common replacement parts may include:<\/p>\r\n          <ul>\r\n            <li>LED light strings;<\/li>\r\n            <li>Power supplies or transformers;<\/li>\r\n            <li>Controllers;<\/li>\r\n            <li>Connection cables;<\/li>\r\n            <li>Connectors;<\/li>\r\n            <li>Mounting hardware;<\/li>\r\n            <li>Structural connection parts;<\/li>\r\n            <li>Other parts based on the product design.<\/li>\r\n          <\/ul>\r\n          <p>If the issue is confirmed to be caused by a manufacturing defect within the warranty period, we will provide suitable support according to the actual situation.<\/p>\r\n          <p>After the warranty period, we can still provide paid replacement parts and technical guidance.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">08<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Can customized products be returned?<\/h3>\r\n          <p>Customized commercial decorations are usually not returnable without a confirmed quality issue.<\/p>\r\n          <p>Custom products are made according to approved drawings, sizes, colors, lighting effects, installation methods, usage scenarios, and project requirements. Because these products are produced specifically for one customer or one project, they are not suitable for standard returns.<\/p>\r\n          <p>Before production, we will confirm key details such as drawings, dimensions, colors, structure, lighting effects, and packaging requirements with the customer.<\/p>\r\n          <p>If the product has a confirmed manufacturing defect or is clearly different from the agreed specifications, we will actively help resolve the issue. Possible solutions may include repair guidance, replacement parts, partial adjustment, or another mutually agreed solution.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">09<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Are the products tested before shipment?<\/h3>\r\n          <p>Yes.<\/p>\r\n          <p>Before shipment, our products go through necessary quality checks, including:<\/p>\r\n          <ul>\r\n            <li>Lighting test;<\/li>\r\n            <li>Wiring inspection;<\/li>\r\n            <li>Power supply and controller inspection;<\/li>\r\n            <li>Structure inspection;<\/li>\r\n            <li>Accessory quantity check;<\/li>\r\n            <li>Packaging inspection.<\/li>\r\n          <\/ul>\r\n          <p>For large or customized projects, we can provide photos or videos before shipment when needed. This allows customers to review the product condition before delivery.<\/p>\r\n          <p>Our goal is to identify and solve potential problems before shipment, reducing installation and usage risks for customers.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">10<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Do you provide installation guidance?<\/h3>\r\n          <p>Yes. We can provide installation guidance based on the product type and project requirements.<\/p>\r\n          <p>Our support may include:<\/p>\r\n          <ul>\r\n            <li>Installation drawings;<\/li>\r\n            <li>Labeled product parts;<\/li>\r\n            <li>Wiring connection instructions;<\/li>\r\n            <li>Installation photos or videos;<\/li>\r\n            <li>Remote technical guidance;<\/li>\r\n            <li>Use and maintenance suggestions.<\/li>\r\n          <\/ul>\r\n          <p>For large commercial projects, such as giant Christmas trees, oversized light sculptures, walk-through displays, outdoor holiday scenes, or city square decorations, we can also discuss on-site installation support depending on the project location and requirements.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">11<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What should I check after receiving the goods?<\/h3>\r\n          <p>We recommend checking the products as soon as possible after delivery.<\/p>\r\n          <p>Please check the following:<\/p>\r\n          <ul>\r\n            <li>Whether the outer packaging is damaged;<\/li>\r\n            <li>Whether the product quantity and accessories are complete;<\/li>\r\n            <li>Whether the main structure is bent or damaged;<\/li>\r\n            <li>Whether LED strings, power supplies, controllers, and cables are complete;<\/li>\r\n            <li>Whether the product can pass a simple power test before formal installation;<\/li>\r\n            <li>Whether photos or videos can be taken during unboxing and testing.<\/li>\r\n          <\/ul>\r\n          <p>If any issue is found, please contact us as early as possible. The earlier we receive complete information, the faster we can help identify the problem and provide a solution.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">12<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>Do you provide support after the warranty period?<\/h3>\r\n          <p>Yes.<\/p>\r\n          <p>Even after the 1-year warranty period, we can still provide after-sales support, including paid replacement parts, repair suggestions, wiring guidance, and technical consultation.<\/p>\r\n          <p>For commercial decoration products, many issues do not require replacing the whole product. Replacing a small part can often extend the product\u2019s service life for many seasons.<\/p>\r\n          <p>We also recommend checking the lights, power supplies, cables, and fixing structure before each holiday season to make sure the product is in good working condition.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">13<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>How long does after-sales support usually take?<\/h3>\r\n          <p>We usually respond to after-sales requests within 24\u201348 hours on business days.<\/p>\r\n          <p>For urgent project issues before or during the holiday season, we recommend contacting us by email or WhatsApp and providing clear photos, videos, order information, and a description of the problem.<\/p>\r\n          <p>The more complete the information is, the faster our team can check the issue and provide a practical solution.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">14<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What information should I provide for after-sales support?<\/h3>\r\n          <p>To help us handle your request quickly, please provide the following information when contacting us:<\/p>\r\n          <ul>\r\n            <li>Order number or project name;<\/li>\r\n            <li>Product name or model;<\/li>\r\n            <li>A clear description of the issue;<\/li>\r\n            <li>Photos or videos of the problem;<\/li>\r\n            <li>Photos of the installation environment;<\/li>\r\n            <li>Power supply, voltage, and wiring information;<\/li>\r\n            <li>Photos of the outer packaging and shipping label if the issue may be related to transportation.<\/li>\r\n          <\/ul>\r\n          <p>Complete information helps us determine whether the issue is related to production, shipping, installation, or the usage environment. This allows us to provide a more accurate solution.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <div class=\"hyc-faq-card\">\r\n        <div class=\"hyc-faq-no\">15<\/div>\r\n        <div class=\"hyc-faq-content\">\r\n          <h3>What is your after-sales support principle?<\/h3>\r\n          <p>Our after-sales principle is simple: identify the problem first, then provide a practical solution.<\/p>\r\n          <p>For commercial projects, customers need clear communication and efficient support. We focus on helping customers solve real problems instead of creating complicated procedures.<\/p>\r\n          <p>Depending on the situation, our solution may include:<\/p>\r\n          <ul>\r\n            <li>Remote troubleshooting guidance;<\/li>\r\n            <li>Repair or installation suggestions;<\/li>\r\n            <li>Replacement parts;<\/li>\r\n            <li>Support for shipping damage documentation;<\/li>\r\n            <li>Maintenance suggestions for future use.<\/li>\r\n          <\/ul>\r\n          <p>We want every customer to understand the after-sales process clearly before purchasing, and to feel more confident when receiving, installing, and using our products.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"hyc-notice-box\">\r\n      <h2>Important Notice<\/h2>\r\n      <p>Different products may have different structures, lighting systems, installation methods, and usage environments. The final warranty and after-sales solution will depend on the order details, product type, actual use condition, and confirmed project requirements.<\/p>\r\n      <p>If you are purchasing commercial Christmas decorations, large outdoor light sculptures, custom Christmas trees, street pole motif lights, or holiday lighting projects, please contact us before ordering. We can provide product suggestions, installation guidance, and after-sales support information based on your project needs.<\/p>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49ef420 e-flex e-con-boxed e-con e-parent\" data-id=\"49ef420\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-359ada1 e-con-full e-flex e-con e-child\" data-id=\"359ada1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b6ad7e elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8b6ad7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65945d5 e-con-full e-flex e-con e-child\" data-id=\"65945d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f44d3fa elementor-align-right elementor-widget elementor-widget-breadcrumbs\" data-id=\"f44d3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/hyclight.com\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cefd99e e-flex e-con-boxed e-con e-parent\" data-id=\"cefd99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63ead14 elementor-widget elementor-widget-heading\" data-id=\"63ead14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1.About The Product<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5af01a elementor-widget elementor-widget-n-accordion\" data-id=\"e5af01a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2400\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2400\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: For which occasions are your lighting products suitable? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2400\" class=\"elementor-element elementor-element-0852604 e-con-full e-flex e-con e-child\" data-id=\"0852604\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9ddca elementor-widget elementor-widget-text-editor\" data-id=\"7b9ddca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products are suitable for commercial venues, theme parks, festivals, weddings, private parties, and various other occasions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2401\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2401\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: What is the waterproof rating of the lighting products? Can they be used outdoors? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2401\" class=\"elementor-element elementor-element-96a76fd e-con-full e-flex e-con e-child\" data-id=\"96a76fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87c8ff1 elementor-widget elementor-widget-text-editor\" data-id=\"87c8ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products have a waterproof rating of IP65, making them fully suitable for outdoor use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2402\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2402\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: How long is the lifespan of the lighting products? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2402\" class=\"elementor-element elementor-element-8b270cc e-con-full e-flex e-con e-child\" data-id=\"8b270cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6b4b2 elementor-widget elementor-widget-text-editor\" data-id=\"5d6b4b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products are made from high-quality materials and can last over 5 years under normal usage conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2403\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2403\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Do you offer custom lighting services? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2403\" class=\"elementor-element elementor-element-dac7830 e-con-full e-flex e-con e-child\" data-id=\"dac7830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb13e5 elementor-widget elementor-widget-text-editor\" data-id=\"cfb13e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Yes, we offer personalized customization services, including design, color, and size.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2404\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2404\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Are the lighting products environmentally friendly? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2404\" class=\"elementor-element elementor-element-e8721f3 e-con-full e-flex e-con e-child\" data-id=\"e8721f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ceb9e5a elementor-widget elementor-widget-text-editor\" data-id=\"ceb9e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Yes, our products meet environmental standards and have certifications such as ISO9001.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2405\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2405\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Do the lighting products comply with North American and European safety standards? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2405\" class=\"elementor-element elementor-element-5a28997 e-con-full e-flex e-con e-child\" data-id=\"5a28997\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46379c7 elementor-widget elementor-widget-text-editor\" data-id=\"46379c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our products have passed CE and UL certifications, fully complying with the safety standards of the North American and European markets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca6e80b e-flex e-con-boxed e-con e-parent\" data-id=\"ca6e80b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c928c22 elementor-widget elementor-widget-heading\" data-id=\"c928c22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2.About Purchasing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-194cf03 elementor-widget elementor-widget-n-accordion\" data-id=\"194cf03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2650\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: How can I get a price quote for the products? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2650\" class=\"elementor-element elementor-element-0db3d1b e-con-full e-flex e-con e-child\" data-id=\"0db3d1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca1b95b elementor-widget elementor-widget-text-editor\" data-id=\"ca1b95b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: You can contact us via the website or fill out a form to get a product quote.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Is there a minimum order quantity required? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2651\" class=\"elementor-element elementor-element-9a0d98b e-con-full e-flex e-con e-child\" data-id=\"9a0d98b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6cc5de elementor-widget elementor-widget-text-editor\" data-id=\"a6cc5de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: The minimum order quantity varies depending on the product type. Please contact our sales team for details. Custom orders start at one unit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2652\" class=\"elementor-element elementor-element-576750d e-con-full e-flex e-con e-child\" data-id=\"576750d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ee924 elementor-widget elementor-widget-text-editor\" data-id=\"d5ee924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: We accept bank transfers, credit cards, and other common international payment methods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-580e171 e-flex e-con-boxed e-con e-parent\" data-id=\"580e171\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afdde11 elementor-widget elementor-widget-heading\" data-id=\"afdde11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3.About Shipping And Installation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e21699 elementor-widget elementor-widget-n-accordion\" data-id=\"3e21699\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6510\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6510\" class=\"elementor-element elementor-element-1e49971 e-con-full e-flex e-con e-child\" data-id=\"1e49971\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e74c0b elementor-widget elementor-widget-text-editor\" data-id=\"7e74c0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Yes, we provide international shipping services and can assist with logistics arrangements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: How can I reduce shipping costs? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6511\" class=\"elementor-element elementor-element-4585ee4 e-con-full e-flex e-con e-child\" data-id=\"4585ee4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73062e9 elementor-widget elementor-widget-text-editor\" data-id=\"73062e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products are designed with foldable packaging to reduce shipping volume and costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6512\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6512\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Is insurance provided during transportation? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6512\" class=\"elementor-element elementor-element-d901ebd e-con-full e-flex e-con e-child\" data-id=\"d901ebd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf11e0 elementor-widget elementor-widget-text-editor\" data-id=\"adf11e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Yes, we can arrange shipping insurance for your goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6513\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6513\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Are the lighting products easy to install? Are installation guides provided? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6513\" class=\"elementor-element elementor-element-3db4329 e-con-full e-flex e-con e-child\" data-id=\"3db4329\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44bc7da elementor-widget elementor-widget-text-editor\" data-id=\"44bc7da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products are easy to install and come with detailed installation guides. We also offer on-site installation support if needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6514\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6514\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: Do you provide installation services? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6514\" class=\"elementor-element elementor-element-bd18b38 e-con-full e-flex e-con e-child\" data-id=\"bd18b38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a95c4aa elementor-widget elementor-widget-text-editor\" data-id=\"a95c4aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Based on customer needs, we can dispatch a professional team to provide installation services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9615af3 e-flex e-con-boxed e-con e-parent\" data-id=\"9615af3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21172e5 elementor-widget elementor-widget-heading\" data-id=\"21172e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4.About After-Sales Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-580535d elementor-widget elementor-widget-n-accordion\" data-id=\"580535d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9220\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9220\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Q: What is the warranty period for the lighting products? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9220\" class=\"elementor-element elementor-element-db0ce94 e-con-full e-flex e-con e-child\" data-id=\"db0ce94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3000eb6 elementor-widget elementor-widget-text-editor\" data-id=\"3000eb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A: Our lighting products come with a 1-2 year warranty, depending on the product type.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0bacc7 e-con-full e-flex e-con e-parent\" data-id=\"f0bacc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e0f627 elementor-widget elementor-widget-image\" data-id=\"6e0f627\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"730\" src=\"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp\" class=\"attachment-full size-full wp-image-131\" alt=\"\" srcset=\"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp 1920w, https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner-300x114.webp 300w, https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner-1024x389.webp 1024w, https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner-768x292.webp 768w, https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner-1536x584.webp 1536w, https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner-18x7.webp 18w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Commercial Holiday Lighting Support Warranty &#038; After-Sales Support At HYC Lighting, we understand that commercial Christmas decorations, large outdoor light sculptures, Christmas trees, street pole motif lights, and custom holiday display projects are more than ordinary products. They are often part of an important seasonal event, commercial display, public space decoration, or city holiday project. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.6 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - hyclight.com<\/title>\n<meta name=\"description\" content=\"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hyclight.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hyclight.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"hyclight.com\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-23T09:21:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - hyclight.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/hyclight.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/hoyechi-certificate-banner.webp\",\"datePublished\":\"2025-12-09T06:53:59+00:00\",\"dateModified\":\"2026-05-23T09:21:00+00:00\",\"description\":\"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/#primaryimage\",\"url\":\"https:\\\/\\\/hyclight.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/hoyechi-certificate-banner.webp\",\"contentUrl\":\"https:\\\/\\\/hyclight.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/hoyechi-certificate-banner.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hyclight.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/hyclight.com\\\/en\\\/\",\"name\":\"hyclight.com\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hyclight.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#organization\",\"name\":\"hyclight.com\",\"url\":\"https:\\\/\\\/hyclight.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/hyclight.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo.webp\",\"contentUrl\":\"https:\\\/\\\/hyclight.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/logo.webp\",\"width\":168,\"height\":168,\"caption\":\"hyclight.com\"},\"image\":{\"@id\":\"https:\\\/\\\/hyclight.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"FAQ - hyclight.com","description":"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hyclight.com\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ","og_description":"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.","og_url":"https:\/\/hyclight.com\/en\/faq\/","og_site_name":"hyclight.com","article_modified_time":"2026-05-23T09:21:00+00:00","og_image":[{"url":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"14 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hyclight.com\/en\/faq\/","url":"https:\/\/hyclight.com\/en\/faq\/","name":"FAQ - hyclight.com","isPartOf":{"@id":"https:\/\/hyclight.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/hyclight.com\/en\/faq\/#primaryimage"},"image":{"@id":"https:\/\/hyclight.com\/en\/faq\/#primaryimage"},"thumbnailUrl":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp","datePublished":"2025-12-09T06:53:59+00:00","dateModified":"2026-05-23T09:21:00+00:00","description":"Find answers about custom Christmas decorations, festival lanterns, LED sculptures, production, installation, shipping, and commercial lighting projects.","breadcrumb":{"@id":"https:\/\/hyclight.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hyclight.com\/en\/faq\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyclight.com\/en\/faq\/#primaryimage","url":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp","contentUrl":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/hoyechi-certificate-banner.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/hyclight.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hyclight.com\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/hyclight.com\/en\/#website","url":"https:\/\/hyclight.com\/en\/","name":"hyclight.com","description":"","publisher":{"@id":"https:\/\/hyclight.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hyclight.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/hyclight.com\/en\/#organization","name":"hyclight.com","url":"https:\/\/hyclight.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hyclight.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/logo.webp","contentUrl":"https:\/\/hyclight.com\/wp-content\/uploads\/2025\/12\/logo.webp","width":168,"height":168,"caption":"hyclight.com"},"image":{"@id":"https:\/\/hyclight.com\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":25,"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":4046,"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/pages\/34\/revisions\/4046"}],"wp:attachment":[{"href":"https:\/\/hyclight.com\/en\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}